Privacy Policy

1. Contact and scope

This policy covers TryUncle's website, desktop apps, and hosted assistance service. For privacy questions, contact Marius Manolachi, TryUncle's founder, at mariusmanola@gmail.com.

Payment providers and other services may also process information for their own purposes under their own privacy policies.

2. What the app processes

Your screen and requests

While handling your request, the app can capture the Resolve window or connected displays and read visible accessibility information, such as control labels, values, and positions. Assistance can include additional observations during follow-up steps. If you ask it to work in another application, that application's visible information may be included.

Your question, relevant conversation context, screenshots, and screen information pass through our backend to AI providers. Screenshots can contain client footage or other personal or confidential information visible on screen. Close or hide content that you do not want to share before using assistance.

Voice

When you activate voice input, microphone audio is sent to a speech-to-text provider. The transcript becomes your message. Response text may be sent to a speech provider for spoken playback. Typing does not require microphone access.

Installed setup

To tailor guidance, the app may send names and counts of installed Resolve plugins, audio plugins, LUTs, templates, font families, and the Resolve version and edition. This inventory does not upload the underlying media or project files.

Account and billing

Sign-in uses Google or email authentication, depending on your app version. We process your email, account identifier, authentication state, membership, and usage allowance. Whop handles checkout and payments; our app does not receive your full card number.

Support and diagnostics

We retain interaction records, which may include messages, replies, screenshots, model inputs and outputs, visible-control information, error details, outcomes, and token/cost metering. These records help us investigate failures and improve reliability. Identifiers linking records to accounts or installations are pseudonymous, not necessarily anonymous.

The macOS app also sends product events to PostHog, such as app launches, permission state, message length, and response timing. This is separate from screenshots stored in our backend for diagnostics. The macOS app does not use session replay. Legacy email feedback may send your supplied email to FormSpark and identify it in PostHog.

3. Website analytics and browser storage

Optional website analytics starts only after you accept it. It records visits, page paths, referral origin, campaign parameters, interactions, approximate location derived by the server, device information, and random visitor/session identifiers. It does not record your screen, keystrokes, or payment form contents.

The visitor identifier is stored in localStorage and a session identifier in sessionStorage. We store your accept/reject preference for up to 180 days so we can remember it. If consent expires, analytics stops until you choose again. Global Privacy Control and our existing browser opt-out are treated as rejection.

Use “Privacy choices” at the bottom of any page to withdraw consent. This stops subsequent optional website events and clears our visitor/session identifiers from that browser. Withdrawal does not undo processing that already occurred. You can also request deletion of identifiable records.

Our API also reports the first authenticated app account-status check to Whop as a sign-in milestone. This includes your account email and account ID, the time, and connection/device information, so Whop can match activation to checkout records. Later status checks use the same event ID and do not count as additional sign-ins.

We operate our analytics service on Cloudflare. With your consent, we also load the Whop Pixel to measure page views and download starts, connect visits to Whop purchases, and attribute conversions to ads. Whop uses cookies and browser storage for visitor identification and receives page, referral, campaign, and device information. Withdrawing consent reloads the page to stop the pixel. The website no longer loads the separate DataFast tracker. Authentication, security, and payment providers may use storage necessary to provide the features you request; rejecting optional analytics does not prevent checkout or use of the app.

4. Why we process information

• Providing the service: account access, assistance, speech, billing, and usage metering, to perform our agreement with you or take requested steps before it.
• Security, support, and reliability: our legitimate interests in protecting and maintaining the service, subject to your rights and applicable law.
• Optional website analytics: your consent, which you may withdraw at any time.
• Legal obligations: records or disclosures required by applicable tax, accounting, consumer-protection, or other law.

Operating-system permission to access your screen or microphone controls device access. It is not consent to marketing. Signing in or buying access does not subscribe you to marketing email.

5. Providers and international processing

Providers used depend on the feature, app version, and configuration. They may process data in the United States and other countries. Provider retention and processing terms can differ from the retention of our own copies.

Where GDPR transfer rules apply, transfers require an applicable adequacy decision or other lawful safeguards, such as standard contractual clauses. Contact us for information about the safeguards applicable to your data and copies where available. We do not treat acceptance of this policy as blanket consent to international transfers.

6. Retention and security

• Screenshots in our storage: up to 30 days. Automated cleanup begins after 29 days and runs hourly, allowing retries before the limit. This includes screenshots saved for replay and debugging.
• Account and membership data: while your account is active, and afterwards where a legal obligation or unresolved billing issue requires retention.
• Messages and diagnostics: while needed for support, reliability investigations, and service operation; request deletion at the contact below. Screenshot deletion does not itself delete the text of your messages.
• Installed-setup information: refreshed when it changes and removed when your account data is deleted.

Provider credentials are kept in our backend. Screenshot storage is private, diagnostic database tables restrict client access, and data is encrypted in transit. No service can guarantee absolute security.

7. Your choices and rights

Depending on applicable law, you can request access, correction, deletion, portability, restriction, or object to processing based on legitimate interests. Contact mariusmanola@gmail.com using your account email. We may need proportionate identity verification before disclosing or deleting data.

For requests subject to GDPR, we normally respond within one month. If an extension permitted by law is necessary, we will explain it within that month. You can complain to the data-protection authority where you live, work, or believe an infringement occurred. You may withdraw consent without affecting earlier lawful processing.

Use your operating system's privacy settings to revoke screen, accessibility, or microphone access, or quit the app to stop capture. Deleting the app does not delete server records or cancel your subscription. Manage or cancel your subscription separately.

8. Children

TryUncle is not directed to children under 13 or below the minimum age applicable in their country. We do not knowingly collect their personal information. If you believe a child has provided data, contact us so we can stop the collection and delete it as required. Account holders must also meet the eligibility requirements in our Terms.

9. Changes

We update this policy when our practices change and provide notice of material changes. Where a change requires new consent, we will request it. Continuing to use the service does not replace consent required by law.